The recent announcement of a second national lockdown surprises no one. As a responsible lender we have long been planning the steps we can take to mitigate any effects on ourselves and our valued intermediary partners.
With this in mind we are happy to outline our plans for the period from 5th November 2020 up to and including the 2nd December 2020.
We shall remain open during the entire period albeit with a reduced staffing level. We would ask during this period where possible, any emails are addressed to firstname.lastname@example.org. This email address is widely distributed between staff and will ensure matters are actioned quickly regardless of the staff members present.
As you are aware our process is significantly quicker than most and we are often able to complete applications without valuations or solicitor involvement however, where these are required, some delays beyond our control may occur. Please bear with us.
You will also be aware that the speed of our process is reliant upon our ability to visit clients to complete documentation. As our visit will be in respect of a trade we are confident this is still allowable and we will continue to offer this service. In those circumstances we will , of course, adhere to strict social distancing measures. Should a client not wish to arrange such a visit until after the lockdown period we will process all such applications to the fullest point possible and step up our efforts to ‘sign up’ clients immediately after this period ensuring that completion can still take place prior to Christmas.
We pride ourselves in our unique process and deeply regret any delays that may occur in processing but assure you, should they occur, they will be kept to a minimum. Should further amendments or extensions to the lockdown be announced we will communicate and changes at the earliest opportunity.
Thank you for your understanding in these matters.